Brentwood Community Council: Update for Group Mailbox Security

Thank you for the strong response to rekeying group mailboxes for safety.
We have new information.

For Group Mailbox Security Re-Keying
Please contact USPS Operations Manager

Christian Pulido
[email protected]
323-586-1431 – Receptionist (6AM – 3PM, M-F)
323-586-1443 – Direct Dial
Please provide exact address, number of mailboxes and zip code
in all communications for re-keying.

Henry Tomayo
 Supervisor – [email protected]

Response Time
Please note that Mr. Pulido and his staff receive a high number of requests to
rekey mailboxes and his voicemail often fills up with messages. Email may be the better choice. Should you not receive a response from Mr. Pulido after 2 full business days, please contact his Supervisor, Mr. Tamayo, who can pitch in to help.

Wall Mounted Group Boxes
Some wall mounted group mailboxes may be significantly older and require a full 
replacement. If the USPS believes this to be the case, they may
replace them at no cost. However, USPS must physically inspect
the site and sometimes changing locks is all that may be required.

Remember to report all actual mail theft!
This can be done 3 ways:
By Phone to the US Postal Inspector: 1-877-876-2455
Online via the US Postal Inspector: Link Here
Submit Congressmann Lieu’s privacy form – at this link – 
and his team will work with you to resolve the issue. This form does require a
real ink signature, so you need to print it, sign it and email it back – see form for instructions.

In an effort to be as accommodating as possible to the Brentwood community,
the Postal Inspector inadvertently released an internal number at the USPS at the BCC meeting, which some external callers may not be able to reach.
We’ve updated the phone numbers, see above, and added the relevant email addresses, which are generally not released to be public, however, we were provided permission to share them.
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